Laura Palotie

Laura Palotie is a UX Content Designer on the Google Shopping team; she has spent most of her career in the US, but is currently based in London. She’s authored companywide UX guidelines on personalization terminology and sustainability messaging, and most recently has focused on GenAI user education and shopping-related LLM responses. Prior to Google, she worked as a literary agent and journalist. She’s a firm believer in messy desks, guilty pleasures, and impromptu weekend trips with her family.